Terms and Conditions

Loyalty Card Terms and Conditions

  1. Gong cha’s Loyalty Programme works as follows
    • Receive a stamp for every eligible drink purchased (promotion drinks and discounted drinks are not eligible)
    • When you accumulate 5 stamps, you will be eligible for a FREE UPSIZE
    • When you accumulate 10 stamps, you will be eligible for a FREE DRINK (Regular size only)
    • You can use the above redemptions separately, or together at the end (for a Free Large size drink OR Hot Drink)
  2. The Gong cha Loyalty Programme is valid at all Gong cha outlets throughout England
  3. If you have multiple Physical Loyalty Cards, we can combine all the stamps into one card
  4. You can use either the Physical Loyalty Cards OR the Online Loyalty Card, through the Gong cha Loyalty App (i.e. you cannot redeem a free drink if you have 8 stamps on a Physical Loyalty Card and 2 stamps on the Online Loyalty Card)
  5. Gong cha reserves all rights to refuse the redemption of Loyalty Cards with fraudulent stamps
  6. There is no expiry on the Loyalty Cards
  7. Gong cha reserves the right to make changes without prior notice

Voucher (“Free Drink”, “Free Upsize” and “Buy One Get One Free”) Terms and Conditions

Free Drink Voucher

  • The voucher can be used for any drink on the Gong cha Menu
  • The Free Drink will be for a Regular sized drink ONLY (extra charges will be applicable for additional toppings or upsize)

Free Upsize Voucher

  • The voucher will give a Free Upsize to any Regular drink purchased

Buy One Get One Free Voucher

  • The voucher will allow you to buy any 2 drinks and get 1 of them for free
  • The lower priced drink will be the Free Drink
  • The Free Drink will be for a Regular sized drink ONLY (extra charges will be applicable for additional toppings or upsize)
  1. All vouchers are not redeemable in conjunction with other promotions (Free Drinks will not qualify for a Loyalty Card stamp)
  2. All vouchers are not exchangeable for cash
  3. All vouchers will be redeemable at all Gong cha outlets throughout England
  4. All vouchers must be used by the expiry date stamped on the back of the card
  5. Gong cha reserves all rights to refuse the redemption of any fraudulent or altered vouchers
  6. Gong cha reserves the right to make changes without prior notice

Gong cha x Student Society Partnerships Terms and Conditions

  1. For the 2023-2024 Academic Year, Gong cha’s partnership with various Student Societies will enable valid members to receive a Free Upsize
  2. The Partnered Student Society (PSS) members will have to show their valid membership cards when ordering to receive the Free Upsize
  3. For each valid PSS membership card shown, ONE Free Upsize will be given
  4. The Free Upsize can be used in conjunction with the Gong cha Loyalty Card Programme
  5. The Free Upsize cannot be used in conjunction with other promotions (promotions or vouchers)
  6. The Student Society Partnerships will run from 01SEP to 31AUG each year
  7. Each store will have a list of PSS for the current year, this will also be listed on the Gong cha website
  8. Gong cha reserves all rights to refuse the redemption in the case of expired, fraudulent or altered membership cards